If you cannot access your belo account, check your email. The belo team may have sent you a notice with instructions on how to unlock it. If you cannot find any information there, contact us at [email protected].
Common reasons why your belo account may be blocked
👤 Personal and non-transferable use of the account
belo accounts are for the exclusive use of each individual. If someone else (partner, family, or friends) attempts to operate it, we may activate an additional verification, which could lead to a block.
📄 Pending Identity Verification (KYC)
To ensure your account's security, we may request additional documentation. If you do not complete this process on time, your account could be temporarily blocked.
🚨 Detection of suspicious activity in your account
To protect you, we perform random or scheduled controls. If we detect unusual movements, we might request a review or temporarily block the account until we confirm that everything is in order.
⚠️ Improper use of the account
If you use your account to receive and manage money for other people (for example, managing family payments or splitting a salary), a security alert could be activated, and its use might be temporarily restricted.
How to unlock your belo account?
Check your email: Look for a message with instructions to unlock your account.
Check the app for a documentation request: Complete any pending verification process.
If you still cannot access, write to us at [email protected]: We are here to help you resolve any issues.
If you have questions, you can write to us from the app 📲 or visit our Help Center.