Pix payments made through belo are usually instant, but in some situations, they might take slightly longer than usual.
🔍 Why might a Pix payment be delayed?
High demand on the Pix network: If there is congestion in the system, processing may take a few extra minutes.
Security measures: In certain cases, we apply an extra verification to guarantee the security of the transaction.
Incorrect data: If there is an error in the recipient's Pix key or the amount entered, the payment might not be completed.
Delay in the receiving bank: Sometimes, the recipient's banking institution may take time to reflect the payment.
🔎 What to do if your Pix payment is not credited?
Check your transaction history in the belo app to verify the payment status.
Confirm with the recipient if they received the money in their account.
If the payment is still pending after 49 hours, write to us at [email protected] so we can help you resolve it.
📢 Remember: The vast majority of Pix payments are processed instantly. If there is any delay, don't worry, we are here to help you ✨
If you have any questions, you can write to us from the app 📲 or visit our Help Center.