There are different reasons why a purchase can be rejected by a physical or online merchant, or even you can disown it in case you consider that you were not the one who made the transaction.

If you wish to cancel a purchase, send us an email to [email protected] and don't forget to report your card to prevent it from happening again.

The corresponding amount will be credited to your belo account generally within 24 working hours or within a maximum of 72 working hours.

The cashback obtained from the transaction will be debited from your account.

Make it simple

Did this answer your question?